Scale Your Business with Great Operations

A great business works like a machine. Every part is highly optimized. These posts go over successful operations.

Best Freebie Apps of 2013

December 16, 2013

All tools on this list are 100% free! I use all of them daily. I highly recommend them to you too. (Some have paid options for more features, but everything on this list has an amazing free plan) Genius Scan Take a pic on your phone, turn it into a PDF. Boom, done! Perfect for […]

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How GoToMeeting Reduces Churn

December 10, 2013

One of the most important metrics I look at it in my SaaS business is Churn (the number of months a customer stays until they cancel). For example if you get 50 new customers but also 50 customers cancel, you don’t grow. This is something all SaaS companies deal with. The first 6 months they […]

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LastPass is my favorite browser extension

September 11, 2013

I spend about 92% of my waking day on the web and as I use more services, I tend to create a lot of accounts. The other 8% is when I’m on a plane, but hopefully that will change soon. My good friend Robert recommended LastPass to me about a year ago. I tried it […]

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The Up-Selling King: U-Haul

March 21, 2012

Last weekend I rented a U-Haul to move into a new place. I was impressed with U-Haul’s amazing up-selling process. I’m going to show you some of my favorite parts. U-Haul’s starts by planting a seed When I thought about renting a truck, I didn’t think Budget Truck or Allied, my mind immediately went to […]

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How Dwolla Sells It Before They Build It

March 14, 2012

Want to know if people will pay for a feature before you build it? If so, do what Dwolla does!¬†Offer a New Feature with a price tag right next to it. In Dwolla’s case it would be $3/mo. for their “Instant” feature. Right next to the feature ask your customer if they are interested with […]

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Finally! Someone Noticed My Smoothies

March 8, 2012

My good friend Darin Eich stayed with me last week and wrote up his experience. He specifically loved my smoothies and the story of how I got started making them. It is a short and fun read: Click here to read the full post on his blog.

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The most important business decision I ever made

February 24, 2012

Back in 2007 when I first started Flying Cart the entire team was part-time and me and my team were in different locations. After our busy work day, meeting up in one spot seemed like a total time waster. Our thinking was with all the advancements in technology for remote working, who really needs to […]

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3 Free Tools That Changed Everything For Me

December 28, 2011

I rely on 3 tools to help me with my job. Each one helps me explain things faster, easier, and better. All tools are free and I promise you will love them after you use them. Tool #1 Skitch What is it? Skitch makes it easy to take screenshots and write in fun colors on […]

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See Through Soap Containers at the Airport

November 15, 2011

I saw this soap container at the Denver airport and it made me smile. #1 I always find myself pumping soap from an empty container. With the see through soap container I can know right away if I should be wasting my time or not. #2 This is super optimized for the janitor staff. No […]

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The #1 Way to Get A Reply Back: Follow Ups

August 24, 2011

I rely on a system of followups to get a yes or no from potential customers. I send about 5 cold emails to prospective customers and 5 warm emails to existing customers (the ones on my free plan) everyday. I like to find out how we can help businesses with our products. People Fail. Systems […]

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