Use Customer Service To Your Advantage

The best customer service delights the customer and sells more products. Most companies have really crappy customer service by simply answering emails and being friendly goes a long long way.

Best Freebie Apps of 2013

December 16, 2013

All tools on this list are 100% free! I use all of them daily. I highly recommend them to you too. (Some have paid options for more features, but everything on this list has an amazing free plan) Genius Scan Take a pic on your phone, turn it into a PDF. Boom, done! Perfect for […]

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Is this the Future of Customer Service?

May 20, 2013

Renting my Car in Phoenix from Someone in Omaha I just experienced the future of virtual customer support in retail stores. I landed in Phoenix and saw a massive line at Hertz. I thought I would be there for at least 2 hours. Then BAM! The line started moving a lot faster, after 4 machines fired […]

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I like TurboTax’s Speech Bubbles

April 16, 2013

Nobody likes Tax day…. except probably the people over at TurboTax. Their service is now the default way of filing taxes. I really like how on their pricing page they have speech bubbles so you can easily self-identify with a the best TurboTax plan for your needs. It is really hard to cater to the […]

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Don’t kill the Viber app

February 5, 2013

I thought this was a great sales copy! The viber app shows me a screen and reminds me to not kill their app (this was the first screen I saw after I relaunched their app). What I liked about it was they got inside my head. The addressed my biggest misunderstanding which was that I […]

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The Sale is Never Over

November 20, 2012

Keeping customers is more important than getting new customers. After a customer pays you it is your duty to make sure your product works for them. A lot of times, I pay for a product, it just doesn’t work, and I give up. Also the amount is so low (under $30) that I don’t want […]

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6 Pivots to a Billion Dollars: How a Soda Shop Owner Did It

October 11, 2012

One of my ALL TIME favorite entrepreneurs is JW Marriott. I wanted to share how he evolved a simple soda shop into the hotel empire! 1927 – The Great Idea is Born! JW visits Washington D.C. on a hot sunny day and thought he could get rich by serving cold drinks. So, he opened up […]

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The Things I Will Do For A $10 T-Shirt

May 2, 2012

$20 Gift Card – No, Thank You 3 Free Months – maybe I’ll sign up tomorrow Free TShirt – OMG! I will do anything for it!! I’m not really sure what it is about free t-shirts but they seem to work on me. MixPanel an analytics company (similar to Google Analytics but makes it easy […]

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Quote: The best customer service experience is when they never have to contact you.

November 28, 2011

Awesome Jeff Bezos Quote:  5. Obsess over Customers. As Bezos said in his Wired interview, the best customer service experience is when they never have to contact you. Forbes Article: 6 Things Jeff Bezos Knew Back in 1997 That Made Amazon a Gorilla In my early days of Flying Cart it was my goal to get people […]

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Sales Copy Hack

October 21, 2011

Change your sales copy based on what your customers are saying. Yesterday a customer asked if we had a “Virtual Vault” – a way to protect her digital files that she is selling. Technically we do, but we just didn’t explain it to her in ways she would understand. 6 simple words “Virtual Vault – […]

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Your Customer is Always Right

October 19, 2011

I’ve heard the phrase “Your Customers is Always Right” over and over again. I thought I understood what that phrase meant. You know… give the customer what they want, but it wasn’t until last week that I actually conceptualized it. This is my short story on my realization. At Flying Cart we decided to launch […]

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