Facebook uses people you know to sign up

Facebook is the 4th biggest website in the world. Their goal is to get everyone on the internet on Facebook. Pretty big goal. But after seeing this email. I think they can do it. I love how they leverage their existing community.

Here are some things that I learned:
1. They send reminders every 30 or so days that someone you know has invited you to facebook.
2. They include a picture of the person.
3. The include pictures of people in the past that have also invited you.

Facebook does a great job leveraging the community they already have. Customer testimonials are huge. Pictures of your customers smiling is even better. I think we need to start putting pictures of our customers in our reminder emails.

Have you ever shown up to a party with only 2 people? Your first instinct is to leave. Facebook does a good job showing you that you already know a ton of people at the “Party”.

Scaring customers at the point of checkout?

I just booked a ticket on United Airlines. As I was going through the checkout process and I see this:

BAM! $597.20 Total bill! No way I thought the price was $277.20. My first reaction was to exit the browser. As you can see it is just a way to get you to upgrade to premium seating. I wonder if they A|B tested this? My gut reaction is that this can only lead to more abandonment rates?

I do like the fact that it is on its own separate screen. You probably don’t want to go back because you already invested a ton of time at this point (finding the right timings and fares).

I wonder if Flying Cart should introduce a 2nd screen at the point of checkout to see if people will upgrade to a higher package or pay yearly?

Hotwire is amazing! (check out their email)

My buddy Karan at PrepMe – told me Hotwire is the best place to book flights. I was a little skeptical until I tried out their Flexible Date Search. I am hooked. Hotwire is simply amazing and the best place to get cheap tickets.

Anyway I just got an email from them and love how they use my data.

THE SUBJECT IS BRILLIANT
I like how they say “For You, Rishi”. “For You” sounds personal. They capitalized the first letter in my name. Even though I always register as “rishi”. I like how they remembered that the last place I traveled to is “Chicago” and they mention it. They also mention the price right in the subject. $231 is a good deal.

The Subject does everything right. It totally got me to open the email.

Nice job on the personalized-yet-mass-produced-emails Hotwire!

How to sound good over the phone: Turn off your computer monitor

I probably spend 5 hours on the phone everyday. My entire team is remotely located and I keep in touch with all of them on a daily basis with my cell phone.

I get distracted easily when I’m talking on the phone and I notice an email pop up or an instant message get sent out. I then space out for a minute or so focusing on the email/IM and I totally lose all focus in the conversation and have to ask them to repeat what they just said (looking like a complete idiot).

I can also easily notice when someone else isn’t paying attention on the phone. Easy ways to identify this happening:
– Long pauses before replying to you
– Don’t get the “Yes”, “Ok”, “I see”, “uh huh” feedback in the conversation
– They ask you to repeat stuff you just said
– You can hear typing in the background

My new strategy is to simply turn off my monitor when I get a phone call. It works every time.

The Real KFC Story

The Colonel had a restaurant in Corbin, Kentucky, which
had been doing very well. A new interstate highway was
planned to bypass the town of Corbin. Seeing that his
business was about to dry up, the Colonel auctioned off
his operations. After paying his bills, he had nothing to
live on except his $105 Social Security checks.

In 1952, confident of his chicken recipe, he began crisscrossing
the country in his car, making an offer to restaurant owners:
He would walk into a restaurant, announce to the owner,
“I bet my chicken recipe is better than yours” and propose a
cook-off.

(The chicken provided by the restaurants he visited, using
his recipe, was part of his plan for feeding himself during
those lean days.)

If the owner was favorable, he would “franchise” his chicken
recipe to them at 5 cents per chicken.

In all, just over 1000 restaurants turned him down, without one
successful deal.

Then one day he was having his daily cooking duel with a
bar owner, who said to him, “Sir, I’m trying to sell beer, not
chicken. This stuff needs to be a whole lot saltier so
customers will get thirsty and buy beer!”

So he grabbed the salt shaker, poured some salt on, and took
another bite. “Now THIS is GREAT,” he said. “If you’ll add
salt to this recipe, I’m a taker!”

The Colonel took a bite and spit it out! it was terrible!

But Colonel Sanders had been on a NO SALT DIET for 30
years, so his tastes were obviously different than everyone
else’s.

The Colonel wasn’t stupid! He might not like the salt, but
it was better than poverty. Thus began the Colonel’s
enormously successful Kentucky Fried Chicken legacy.

Thanks to Perry Marshall for sending me this story.

I think the “Salt” for Flying Cart is improving our designs.
This is something we are going to focus on for the next
few months.

Disclaimer: I am not a fan of KFC.

To Coffee Shops with Free WiFi: How to get money out of me


Just ask me if I want something to drink OR give me a glass of water. I will feel super guilty that I am using your free wifi and buy something.

I wonder how I can do this for customers on the Flying Cart free plan.
– Give them a call/email saying “Hey I see that you are enjoying our free services. I was wondering if I could help you out at all?”
– Offer them a free month of the standard package
– We already send them an email after 14 days of opening a store – maybe send them an email every 60 days. “Yo! You signed up for a store 2 months ago. Lets get your business rocking together – let me help you. My first question is what are you selling?”

Thanks for Cafe Neo for teaching me this amazing lesson.

Show People How Much they will Save

I just saw this on Google Maps:

I really like how they show you how much you save. This totally convinced me to take public transport.

I wonder how I can use data like this show people why they should upgrade on Flying Cart.

Idea: Pull data on the increase in sales customers have after they submit their products to Google Product Search.

Get Your First Beta Users: The Best Web App Directories to Submit To

The best thing I did for my company right before we launched was submit our web app to as many directories as possible. This really put us on the map! Within a few days we went from 15 beta users to 400. This got my entire team fired up to deploy the product as soon as possible.

My main objective was to be better ranked on Google. Not only were we better ranked within 2 weeks but a bunch of bloggers reached out to us asking for interviews.

I compiled a list of the best and easiest web directories you can submit your web app to. It should take  6-8 hours to submit your site to the entire list but it is totally worth it. I promise.

Top 4* Directories:

  1. Go2Web2.0
  2. Feed My App
  3. CSS Mania
  4. Museum of The Modern Beta

* Based on the total amount of traffic it brought me. Your experiences might differ.

The Rest:

  1. Killer Startups
  2. Listio
  3. Mashable
  4. Springwise – not a directory but if you “wow” them they will write about you
  5. CrunchBase
  6. StartupMeme
  7. 101 Best Websites
  8. LaunchFeed
  9. WebDev 2.0
  10. On The App
  11. DIY Startup New
  12. Stumble Upon
  13. * Startups Sub-Reddit
  14. Hacker News
  15. * Delicious
  16. * ProductHunt
  17. AppUseful
  18. Startup Booster
  19. Submit Startup
  20. Netted
  21. Minisprout
  22. Startuplift
  23. KickoffBoost
  24. Side Projectors
  25. The Startup Pitch
  26. Erli Bird
  27. Angel List
  28. Startup List
  29. Fire Spotting
  30. Web Menu

* Only submit if you have an active presence on these sites already. Best case scenario someone that has a ton of followers will submit your site for you.

Please note: I didn’t pay to submit my website to any of these sites. Feel free to skip the directory that asks you to pay.

Did this list work for you? Let me know in the comments.

Update 1 5/13/2011: Removed 2 non-working directories (thank you Christopher!). Added top 5 directories people should focus on.

Update 1 5/23/2015: Updated this listing based on request – thank you Ankit! Removed 3 non-working sites and added 8 more!

SproutBox Requirement: Recurring Revenue = AWESOME

The best thing I did for my business was switch my company to a recurring revenue model. Originally we were only taking a 3% cut which created little predictability for our bootstrapped start up. 3 months after launching we switched to having 2 plans: Free or $12/mo for an unlimited amount of products (of course we later realized that this was also a terrible deal for us and had to change our pricing model)

I just learned about another ycombinator/TechStars incubator called SproutBox in Bloomington, IN. What I thought was pretty cool is they look for ideas with recurring revenue – which is great! I really think it will save a lot of businesses from the inevitable “We couldn’t get funding so we had to go back to our jobs”

However….

Don’t fall into the recurring revenue trap like I have!
The biggest con to recurring revenue (especially in my case) is that it might end up being a small business. If it doesn’t fail you will keep moving it along trying to grow it since you can pay yourself and others (also there is no point in taking outside money since you have cash). What you have is an awesome small business not something that can be VC backed and grow to 100’s of employees.

Southwest Kiosks Get it – Is it a 0 or a O?

I flew Southwest for the first time today. My confirmation number was N78O3A – I wasn’t sure if it was the letter O or the number 0. Lucky for me Southwest doesn’t even have the number 0 listed as an option to click on.

Good for them! They just saved me a few seconds of confusion. My guess is they had it and they took it out based on user studies.

We have been constantly making these types of improvements on Flying Cart

– Removing un required fields at the point of sign up
– Cutting out decisions you don’t have to take
– Giving less options and more “Just Do This!”