The Art of Negotiating an Online Media Buy

Rishi’s Note: I invited Jana Fung the marketing manager behind MixRank to talk about the art of negotiating a media buy. This is the perfect guide to go through after you have discovered a site that is sending you high converting traffic.

About Jana and MixRank: Jana Fung is the Marketing Manager of MixRank. MixRank is a competitive intelligence tool for display advertising.  You can learn more about scaling your display campaigns by downloading MixRank’s free eBook “Scale Campaigns with Profitable Placements.”

So you’re running a display campaign through an ad network (for example Google’s Display Network or BuySellAds.com).  You have found an amazing site is sending you really valuable converting traffic.  You’re already targeting the placement and increasing the bid to dominate on impression share through your ad network traffic… but you want more. So you ask yourself:

Is there any other way to optimize this campaign further?

The answer: Yes!

Direct media buys are a great way to get impressions at a bulk discounted rate, rather than paying per click or impressions through an ad network. Publishers will want to work with you as well, because they will reap the full payment for the ads, not having to pay commissions to an ad network. However, you should be wary that the publishers listed pricing isn’t always guaranteed superior, as it’s the price the publisher wants, but is not necessarily in line with demand.  Marketers can and should negotiate for the best pricing that’ll suit business goals.

Step 1: Evaluate the pricing options

Visit the “Contact Us” or “Advertisers” page on the site of interest to obtain their ad prices. Publishers can list prices by cost per thousand impressions (CPM) or at a monthly flat rate fee.

If the site only has CPM pricing, you can proceed to step 2.  If the site has both types of pricing (or just monthly flat rates), you’ll need to dive deeper and ask for more data regarding how many unique visitors and page views the site gets per month.  If the ratio of visitors to page views is low, CPM may not be a good option as your impressions may all be shown to the same visitor.  However, this all depends on what your ad copy is and how much you’re willing to spend on a customer.

Evaluate both pricing models and determine which would be better for your business based on the amount of impressions you believe you’ll get in a month versus how much you’d pay for the same amount of impressions via CPM.

Step 2: Analyze your campaign’s performance metrics

Figure out how much your current (CPM) is on this site.  Obviously, you’d want to get a lower rate with a direct media buy.  If you’re doing a monthly flat rate, ask how many impressions they can guarantee at that price and measure that against what you’re already currently paying. Is it higher or lower?

If you’ve never advertised on this site before, figure out the customer lifetime value (CLV) for your business to determine how much you’d be willing to pay for a customer (CPA).  From there, you’ll need to ask for the publisher’s average click-through rate and have your landing page’s conversion rate handy.  With CTR and conversion rate, estimate how many new customers you would get from this media buy.  Is it in line with your ideal CPA?

Step 3: Negotiate like a pro

Now that you have all of your bargaining chips, you’ll need to point to the publisher why their listed price is too high.  Even if their price is lower than what you’re currently paying, they really don’t need to know that. You still can and should negotiate! Here are some things you should put into play when negotiating:

For advertisers who have displayed ads on this site:

  1. If their price is too high, simply state what you’re currently paying and that you’d want a discount for buying in bulk.
  2. Always ask for a discount for a long-term commitment. Since you already know this placement performs well for you, a longer commitment should get you some additional savings
  3. Find out if you could get specific ad units for your ads.  This may not result in monetary savings but could get your ad above the fold for every impression!
  4. Ask for an additional discount if you pay in full upfront (rather than month to month).
  5. Get some add-ons! Ask if they could include an email newsletter feature for the first month as a test. If it performs well, you’d be willing to pay for more newsletter ads.

For advertisers who haven’t done any ads on this site:

  1. Point to reasons why you think the cost is too high – maybe their CTR is poor, or their unique visitors to page view ratio is too low.
  2. Try to do a test or trial with them at a discounted rate.
  3. Ask about remnant inventory and if you could buy that at a discounted rate

Whenever you negotiate, don’t give up all your data at once.  You’ll want to see what their response is to each point before you move onto the next.  This gives you more chips for bargaining and allows you to get the best rate and reach possible.

If you liked this blog post, you can get even more tips with MixRank’s FREE EBOOK called “Scale Campaigns with Profitable Placements.” Claim your free ebook here.

DocuSign’s Simple Messaging

I love looking at billboard advertisements because you can only say 5 words. The entire company comes down to one simple messaging statement. I’ve been seeing DocuSign ads everywhere and I have to say their messaging is awesome.

DocuSign Ad on the BART 

“Close Deals Faster”

They could have said “Easy Document Signature Technology” or even “Sign Documents on your iPad while on the Go”. But instead the focused on the maximum benefit they can provide their customers – simply closing deals faster. Who doesn’t want to get more deals closed?

Overall Docusign is starting to become one of my favorite companies. They have figured out where their customers live… on Salesforce!

DocuSign is the highest rated app on Salesforce!

They have 500 reviews and using my super estimation guide (where each review equates to 100 paying customers and average company pays $200/mo) they are making $10M/mo from their Salesforce integration alone.

DocuSign is a pretty brilliant product + marketing driven company. They integrate with companies where their customers are and they focus on the maximum benefit their customer gives them.

How Google Chrome Became The #1 Browser

In only 4 short years Google Chrome has dominated the browser market. Last Month Google Chrome over took IE as the top browser. This is a big deal. FireFox has been around for 9 years and has never over taken IE.

How did this happen?

How come FireFox couldn’t grab more market share in the 9 years they have been out? 

Is it because Chrome is a better browser?… Nope
Is it because Google buys a ton of TV ads?… No
Is it because they have massive DISTRIBUTION?… YES!!! They simply leverage all their other properties to destroy their competition.

Google’s Chrome “Recommendation” on IE7

Here is what you see when you go to Google.com (you know the most popular website in the world) in IE7.

You see similar types of “recommendations” when you go to YouTube, Gmail, or any other Google property when you are browsing in IE7. I’m a huge fan of all the Google products and it makes sense to leverage all their properties to dominate.

I’ve been pretty obsessed with the idea of massive distribution. If you know any other examples of companies doing it well, please let me know in the comments.

Update (Aug 31 2012): Dan Weiland just had an incredibly insightful comment:

Their main revenue stream is advertising. Advertising through Google.com, Gmail, GReader and many of their other web based products. They key here is the word “web based”.

Before Google Chrome, Google’s web based product performance was limited by the browsers people were using. Google.com could only go so fast (and by extension, serve so many ads) as IE would allow it. Undoubtedly one of the reasons they made Chrome was to force the other browser makers to innovate on speed. see the full comment here

Marissa Mayer and The Greatest Turnaround in History

I recently read the first memo Marissa Mayer gave to the Yahoo employees as CEO. It contained a key sentence that made me really believe in her and the future of Yahoo:

“We will continue to invest in talent, so we can produce the most compelling and exciting user experiences anywhere.”

1 Simple Goal

Most new CEOs have a boiler plate reply about growing revenues or investing in big markets. Not Marissa – she specifically mentioned investing in people. By focusing on 1 simple goal that everyone (investors and employees) can agree with makes an amazing company a lot easier to build.

Focusing on Safety turned around Aluminum Co.

To make my point I want to tell you about a story that I recently read in “The Power of Habit“. In 1987 Paul O’Neill took over a Aluminum Co. a floundering aluminum production company. He told the massive company that all he is going to do is focus on safety. Focusing on safety was something no one could argue about – the management or the factory workers. By focusing on something as simple as safety, Paul was able to increase productivity (less on-the-job injuries), improve communication (as soon as their was an error management knew about it), and in turn this increased the quality of the product! In 5 short years Aluminum Co. was one of the safest companies to work for and was a profit making machine.

Marissa’s focus on talent

By focusing on talent everything in the company will automatically improve.

Yahoo will be able to attract top talent and existing employees will become even more talented, more talented people will create better products, better products will bring in more revenue!

Good luck Marissa – you are already off to a great start!

The Future of Book Stores: Hudson News

If you’ve been to an airport you have seen a Hudson News store. They are located in hundreds of airport terminals.

Fancy Unique Business? NOPE!

Hudson News only sells popular products that you have already heard of.

1. Best Selling Books
2. Popular Mainstream Candy
3. Tacky Touristy Crap that you forgot to buy for your kids (they will love it!)

What is the Key to their Success?

Partnerships with airports is how Hudson News dominate.

Millions of travelers walk past a Hudson News while catching their flight. Airports need a store they can rely on to provide travelers with refreshments (and pay the rent), and Hudson News is willing to comply with all the airports regulations (and pay the rent).

Would the Hudson News business work if they were located in your local shopping mall? Nope – grocery stores and 7-11 are cheaper and way better.

Rishi, What is Your Point? 

If you have multiple competitors think of valuable partnerships you can make. Sometimes it’s your partnerships that make you dominate – not your product.

The Future of Books Stores

Hudson News is the future of Book Stores. I have no idea how a stand alone Barnes and Nobles can survive. They are just way to big and expensive to run, also they don’t have enough traffic coming in anymore. Each Hudson News store on the other hand is run by only 1 person and has millions of people going through their stores daily.

Hudson News also only carries books they know will sell which results in more turn over.

>> Do you think Hudson News is the future of Book Stores? Let me know in the comments below.

PS One could argue that their key to success is surrounding the cashier in a mound of candy.

Swarovski’s Marketing Plan: Create the Ultimate Tourist Trap

I went to Milan, Italy last week and asked the lady at the front desk at my hotel for a map. Below is what she handed me.

My Italy Tourist Map

Notice anything weird about this map?

It shows me a BIG swans of exactly where the Swarovski stores are located.

Do you think Swarovski is in the map business? No, they are in the expensive crystal business and they want to target tourists to come and buy crystals from their store. This is deliberate tourist attracting marketing from Swarovski, here is what I’m thinking there train of thought was:

1. Our best customers are tourists
2. Tourist need maps
3. Maps are handed to tourists in hotels
4. Lets give “Swarovski” maps to all hotels so they can give it to the tourists

If you want toursits to find you – Just Give Them a Map!

Pretty Brilliant, right?

So, Why are Tourists their best customers?

1. Tourists have money – If you have money to go on vacation, you have money to buy crystals

2. Tourists have time, they don’t have really anything to do

3. Tourists want to shop, and bring back a “souvenir”

What do you think of this strategy? Love it… or hate it. I wanna know – tell me below.

PS. Swarovski wasn’t the only one using maps. Your good ol’ pal McDonalds was too.

Instagram Growth Hack: Using the Web to Drive Mobile Downloads

Have you seen Instagram’s personalized landing pages? I’m not talking about their homepage. I’m talking about every single picture that is shared on the web. Check it out:

Photo Credit

You Can Only Do Three Things

1. Download the app

2. Share It

3. Close the page

Instagram could have easily created a web based social network and asked people to sign up on the web, but they didn’t. Instead they focused on getting you to download their app. Which is pretty brilliant since Facebook already had the web based photo social network thing covered.

First Interactions

I spoke to Adam Nash last week and he said something very insightful that I just had to share with you. He talked about thinking about the first interaction that your potential user interacts with. In most cases it isn’t your website – it is an email referral, Facebook share, or landing page view. In Instagram’s case your first interaction was seeing your friends photo, and since you can’t zoom or see more pictures all you can really do is download the app to see more.

Nobody Likes to Be Sold

What is so amazing about the Instagram photo landing pages is that the call to actions are so non obtrusive. They  simply suggest that you should download the app or share it, they don’t force it on you with an annoying pop-up. Here is a close up screen shot of the Download Call-To-Action.

I’d love to get your thoughts on this Growth Hack – let me know in the comments below. Also, if you want to learn about airbnb’s growth hack, download it here.

-> Click here to read my report on AirBnB’s Growth Hack <-

The Things I Will Do For A $10 T-Shirt

$20 Gift Card – No, Thank You

3 Free Months – maybe I’ll sign up tomorrow

Free TShirt – OMG! I will do anything for it!!

I’m not really sure what it is about free t-shirts but they seem to work on me. MixPanel an analytics company (similar to Google Analytics but makes it easy to go more granular in your data) sent me the email above. I thought this was pretty genius.

Over the Integration Hump

Integrating MixPanel takes a little bit of work. A little bribe goes a long way to get people like me to actually take the time to do it. MixPanel has good lock-in power too once you actually start using it – it is hard to stop. A $10 t-shirt is chump change if you upgrade to their Startup – $150 package.

Good work MixPanel Marketing Team!

Converting Free Sign Ups to Free Users

The only way to convert people from your free plan to your paid plan is to first make sure they actually use your product. MailChimp does a great job of this as well. After your send your first email campaign they send you a free t-shirt.

What have companies done to get you to start using their product? Let me know in the comments below.

Loading…

Netscape LoadingI’m not sure what it is but I really enjoy watching things get uploaded… you know the bar that shows you the progress of where your upload is. The first time it was used was in Mosaic to indicate to their users “Hey, don’t give up on me. We are loading the webpage.”

We’ve come a long way since Mosaic. I wanted to take a look at things other sites do while the website is in a loading state.

YouTube Leverages Loading Time to Get SEO Juice

That is why I thought it was pretty brilliant to see how YouTube leverages their loading time to get you to add a description, tags, and categorize your video. By the time your video is fully uploaded you probably already entered in all your information.

Screen Shot of YouTube when the video is uploading

HipMunk Shows Me Tips

Screen shot of Hipmunk loading

Gmail knows its slow so they show me a preview of my email with a loading bar

If You Have To Fake It

If you don’t have the time to add in something cool. Please make sure you add a progress bar (if you have to, fake it by estimating the average time and having a bar load for that long) or something that shows some progress. If you don’t have one I’m going to think the upload failed and move on.

What if I don’t have any loading time?

Then… you win! Nobody likes loading time. Google has reported that if the search results take longer than 3 seconds they see a significant drop off in user engagement, which is why they limit the first page to 10 results.