Subscriptions vs. Advertising – “Reddit Gold” Success

reddit gold

Exactly one year ago Reddit launched a subscription revenue stream called “Reddit Gold”. You can pay $3.99/mo for extra features and a special trophy next to your username.

Some Background

Reddit is a thriving community site where users can vote up (and vote down) news articles, images, and videos. The homepage consists of the top links found around the web that is changing constantly based on users votes.

Reddit was struggling a year ago

They were one of the biggest sites on the internet (top 500) and they weren’t able to keep their site up – they needed cash for servers and engineering talent badly!

Reddit Gold was Born

Instead of blasting their users with take-over advertisements they charged their community money (a la Reddit Gold) for extra perks on the site! This turned out to be a major success by bringing in much needed cash.

Here is a great quote from one of the Reddit team members:

Today we know that the reddit gold program turned out to be a huge success. We used the cash infusion to buy a raft of new servers, which (by great, dumb luck) came online just in time for the Digg implosion. The new capacity allowed us to ride this tidal wave instead of getting crushed by it. – Raldi

Checkout their explanation of why you should subscribe to Reddit Gold:

What do I get for joining?
We plan to continually add features over time. Right now we’re offering:

  • A trophy on your userpage
  • The ability to turn off sidebar ads, sponsored links, both, or neither
  • The option of seeing twice as many comments at once without having to click “load more comments”
  • New comment highlighting: see what’s been posted since the last time you visited a thread
  • Friends with Benefits™ — you can add notes to your friends to help you keep track of them all
  • Access to a super-secret members-only community that may or may not exist
  • A thank-you note

Notice how it’s nothing fancy just a few extra feature additions.

Proof: Don’t Be Afraid to Charge

If your users love your site, a very small fraction of them will pay you and it might turn out to be much more significant than your advertising revenue.

What do you think of this move? Do you know of any community based sites that should launch a subscription option? Please let me know in the comments below.

3 Simple Steps to Increase Customer Retention

Comic that shows keeping old customers is way easier

Comic by Ted Goff

The awesome guys at Blogtrepreneur let me do a guest blog post on their site about simple ways to increase customer retention.

I go into examples of things that have worked for me as well as examples of what other companies are doing really well. Here is a quick summary of what I talk about:

* How Walmart pays someone to say hello to you right when you walk in
* How PhotoJojo sends really great emails on fun things to do with your camera
* An email template you can use to make a customer feel special right when they sign up.
* And many more examples (DailyBooth, AirBnB, Reddit, Meetup.com, Twitter, SaaS Businesses). See the full post here.